iPhone 4 reception problem : Unbelievable response from Steve Jobs

Posted on July 1, 2010

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When the iPhone4 reception problems surface, Steve job’s off the mouth remark was “Nope. Just don’t hold it that way” . Two days later on 27 Jun, he contradict himself responding to several email queries on Apple’s proposed software solution : “There is no reception issue. Stay tuned.”

There’s a saying that Americans will sue just for anything. So it was not a surprised that the lawyers had encouraged unhappy Apple iPhone4 users to sue Apple and indeed they did.  AppleInsider reportsNumerous lawsuits were filed this week against Apple, as a number of consumers hope to take the company to task over reception issues that arise with the new iPhone 4 when the left side of the device is covered with a hand …….Read the full report at AppleInsider. I find it utterly stupid, ridiculous and childish that such an attempt is make to sue Apple just for such issue.

Today on the web,  several websites had reported and followup discussions on  the following email exchanges Steve had with a iPhone4 user. I find it humorous and probably Steve Jobs couldn’t take the pressure anymore responding to these reception problems which is still unsolved yet.
Source : reproduced below in full
http://www.boygeniusreport.com/2010/07/01/exclusive-conversation-with-steve-jobs-on-the-iphone-4-antenna-problems/

( 3 July Update : Apple’d said this is a fake makeup story  but Boy Genius stick to their claims as true. Read it at their site http://www.boygeniusreport.com/2010/07/03/the-entire-steve-jobs-email-story-its-real/ and figure it out yourself )

One of our readers has a pretty interesting story to share. It is one that involves his passion for Apple products, an Apple engineer, Steve Jobs, and reported problems with the iPhone 4’s antenna placement. Let’s call the person talking to Apple and Steve Jobs “Tom”… Tom recorded a video which he posted on YouTube. That video demonstrated the iPhone 4’s now well known issue of signal degration when being held mostly on the left lower side of the phone. Apparently, Apple noticed the video, and reached out directly to Tom. While talking with Apple, Tom was informed that Apple doesn’t consider this an issue, and that anything online is just “rumor hysteria”. Apple also asked Tom not to post further videos.
Tom followed up by emailing the Apple engineer and Steve Jobs directly. Below is the email thread broken down. We have verified the email headers and information, and believe this exchange to be 100% legitimate.

 

First email:
[Apple engineer name redacted],

When we spoke, you would not tell me that there is a fix for this phone?
A friend just sent me this: http://www.boygeniusreport.com/2010/06/29/leaked-apples-internal-iphone-4-antenna-troubleshooting-procedures/
I assume there is no fix then. If this is legit, I have lost all respect for apple and just want to go back to Verizon and get a nice Android phone. And don’t tell me they have the same issues, all our co-workers with Androids are just mocking us right now…. “Hey, I am going to go in the basement and continue my call. You can use my office on the 2nd floor so you can get a signal”. You are going to kill your brand over one product. Apple is coming off arrogant and rude. If there is no fix just tell people so they can return their phones. We have work to do. I have bought just about every apple product made in the last 20 years  and this is the 1st time I am ashamed to be a MAC fan.
This is just  sickening,
[Tom]
Here is Steve Jobs’ reply:
No, you are getting all worked up over a few days of rumors.  Calm down.
Our reader’s response:
I am really insulted… “Calm down”…. “rumors”… What arrogance. This is will be marked as the begging of the end of Apple. Seriously, DO THE RIGHT THING. I just had dinner with 3 people who had iPhone 4s we all cant make calls without dropping. There is no rumors it is reality.
Steve Jobs counters:
You are most likely in an area with very low signal strength.
Our reader again:
Stop with jackass comments. I have has every iphone made. They all had a bad signal but this is the so much worse X3. The whole country is is in a “low signal strength” in reality… all but apple campus and your house it seems? AT&T maps are a joke. I am in “excellent” to “good” coverage and on my iPhone 1, Iphone 3G, and my iPhone 3Gs, I could  at least make a telephone call. After all, it is a phone. Iphone 4…. 5 bars….. touch the phone… ZERO bars call drops.
Steve. IT DOES NOT WORK! Geezzz I hope this this is not really you. Are we on a different MHz? I have yet to see an iPhone [4] work in Richmond when you hold it in your hand. It is not “isolated”. I was a big fan. But I am done.
Steve responds once again:
You may be working from bad data. Not your fault. Stay tuned. We are working on it.
Sent from my iPhone

[Tom] Retire, relax, enjoy your family. It is just a phone. Not worth it.
 
What are your thoughts on this one? Is Tom in the right? Did he get a little too aggressive with his emails? Do you believe Steve Jobs when he says Apple is actively working on it? 



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Posted in: Apple iPhone